Last updated: 2025-03-28
At Debs Romman Cafe LLC (“we,” “our,” or “the Restaurant”), we strive to provide an excellent dining experience to our customers. This Refund Policy describes the conditions under which refunds may be granted for orders and reservations made at our restaurant or through our website https://debsromman.ae.
- Refund Conditions: We offer refunds under the following circumstances:
Online or Takeout Orders: If your order was incorrect, arrived damaged, or was not delivered, please contact us within 2 hours to request a refund or replacement.
Reservations and Cancellations: If you cancel your reservation at least 5 hours in advance, you may be eligible for a full or partial refund.
- Refund Processing
Approved refunds will be processed through the same payment method used for the purchase.
Processing times may vary between 7 and 30 business days, depending on the financial institution.
- Non-Eligible Cases for Refunds: We cannot offer refunds in the following situations:
Changing your mind after placing an order or consuming a product.
No-shows for reservations without prior cancellation within the stated period.
Issues beyond our control, such as delays due to weather or traffic.
- How to Request a Refund: If you meet the above criteria and would like to request a refund, please contact us at:
Debs Romman Cafe LLC, JUMEIRAH STREET, Umm Suqeim 2 – Jumeirah 3 – Dubai, info@debsromman.ae, +971588480223
Please provide your order details, payment receipt, and a brief description of the issue.
- Changes to the Policy: We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website.
Thank you for choosing Debs Romman Cafe EIRL. We strive to ensure your satisfaction and look forward to providing you with the best service possible.
